If you’ve ever flown, especially during the holidays (or any time of the year, for that matter) you probably think that airline customer service is an oxymoron.
But it’s good to know (perhaps) that there are varying degrees of ineptitude when it comes to airlines. In fact, Airfarewatchdog.com
went so far as to rank the airlines by customer service.
Here’s how they stack up:
2. Virgin America
4. Alaska Airlines
8. US Airways
The rankings were a combination of five individual categories: fewest canceled flights, on-time arrivals, fewest mishandled bags, fewest denied boardings, and best customer satisfaction score.
Frontier didn’t actually top any of those charts, but when everything was combined, it came out on top. The airline ranked second for fewest canceled flights and most on-time arrivals, though it was near the middle of the pack for customer satisfaction score (JetBlue was on top there).
[RELATED: Ragan's new distance-learning site houses the most comprehensive video training library for corporate communicators.]
It’s interesting to note that two airlines recently given the green light to merge, U.S. Airways and American Airlines, both rank near the bottom.