In terms of crisis—and customer backlash online—airlines organizations often draw the short end of the stick.
After a massive system outage that Delta Airlines suffered early Monday, flights have resumed, but the nightmare isn’t over for travelers whose flights were canceled.
Crisis managers issued an initial statement, and a spokesperson followed up shortly thereafter to say that the company’s IT team was “looking into the root of the problem.”
Here’s the initial statement that Delta pushed at 5:05 a.m. ET:
Delta has experienced a computer outage that has affected flights scheduled for this morning. Flights awaiting departure are currently delayed. Flights en route are operating normally. Delta is advising travelers to check the status of their flights this morning while the issue is being addressed.
Delta updated this blog post throughout the day as news came in. Additionally, reps released a taped statement from Delta chief, Ed Bastian: