Netflix: Rude letter to customer, or business as usual? You decide

This month, the company announced a price hike—effective Sept. 1—and the Internet went crazy. Even Congress and its inability to settle the debt-ceiling problem have provoked less vitriol than Netflix’s $6 cost increase.

A new report says that most of the anger is mere lip service. Roughly 10 to 15 percent of customers plan to cancel their subscriptions, the report said.

Still, the company can’t seem to catch a break. Its stock prizes have slipped, and now The Huffington Post is ripping Netflix for what it calls a rude letter to a customer.

Here’s the deal: A customer switched to a streaming-only package. He sent back his final DVD and received one in the mail, even though he had canceled that part of his subscription. Netflix sent him a notice telling him to “Please return” the movie, along with this note:

Dear [redacted],