If you’ve ever managed a social media crisis, you know that it can be an all-consuming experience. All you want to do is go home and bury your head in a mountain of pillows and blankets.
At the same time, the last thing you want to do is stop working until it’s solved.
So how do you solve—or rather, manage—a social media crisis? There’s no perfect formula, but this infographic from 360PR gives you a nice outline as a jumping-off point, particularly in regards to the all-important factor of reacting to the crisis quickly.
It’s great advice that, sadly, is not often followed.
Check it out below: