Social media disaster lands on front page of newspaper

Think you can ignore a nasty blog post or negative Facebook comments? They won’t do any damage. How many people actually see them? Well, let’s look at Alaska Airlines . A young couple missed an Alaska Airlines flight because of a diaper emergency and had to pay thousands in rebooking fees. Upset by the airline’s handling of the situation, the family started a blog, Alaska Airlines Hates Families . The company’s social media manager defended the move in a comment on the blog. The c…

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