Southwest takes to social media to warn of flight delays
After a technical glitch affected one-eighth of its flights on Sunday, the airline played up its transparency campaign and spread the word via Twitter, Facebook and its blog.
Southwest Airlines showed this recently with a technical issue that stranded hundreds of travelers at airports throughout the nation.
On Sunday, 450 of Southwest Airline’s 3,600 scheduled flights were delayed because of a technical glitch. Though the airline hasn’t disclosed the cause of its technology issues, it said it was not the result of a security breach.
Southwest posted a blog post instructing passengers to print boarding passes and arrive at least two hours before their departures. The airline also explained what it was doing to correct the issue:
We’re continuing to use back-up systems around the country to check-in Customers arriving at our airports without printed or mobile boarding passes. Intermittent performance issues continue impacting our in-airport Customer Service technology systems and across our online platforms (Southwest.com, Southwest Mobile App and site).
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