Southwest takes to social media to warn of flight delays

After a technical glitch affected one-eighth of its flights on Sunday, the airline played up its transparency campaign and spread the word via Twitter, Facebook and its blog.

Ragan Insider Premium Content
Ragan Insider Content

Southwest Airlines showed this recently with a technical issue that stranded hundreds of travelers at airports throughout the nation.

On Sunday, 450 of Southwest Airline’s 3,600 scheduled flights were delayed because of a technical glitch. Though the airline hasn’t disclosed the cause of its technology issues, it said it was not the result of a security breach.

Southwest posted a blog post instructing passengers to print boarding passes and arrive at least two hours before their departures. The airline also explained what it was doing to correct the issue:

We’re continuing to use back-up systems around the country to check-in Customers arriving at our airports without printed or mobile boarding passes. Intermittent performance issues continue impacting our in-airport Customer Service technology systems and across our online platforms (Southwest.com, Southwest Mobile App and site).

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.