The 15 worst companies for customer service
As you might guess, the list contains many of the usual suspects, plus two organizations hit hard by Hurricane Sandy.
Airlines and cable providers saw some of the lowest customer satisfaction scores, according to the American Customer Satisfaction Index (ACSI). Several popular social networks also had dismal scores, as well as two utility companies.
The utilities, both of which are located on the Eastern Seaboard, saw precipitous declines in customer satisfaction in the wake of Hurricane Sandy.
Here are the 15 companies with the lowest customer satisfaction scores in 2012:
15. Bank of America
14. CenturyLink
13. U.S. Airways
12. Delta
11. Twitter
10. American Airlines
9. LinkedIn
8. Time Warner Cable
7. Cox Communications
6. United Airlines
5. Facebook
4. Comcast
3. Charter Communications
2. Northeast Utilities
1. Long Island Power Authority
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