Do you think you have what it takes to be a community manager?
“Sure,” you say. “I love social media. I speak in gifs. People retweet me.”
Hold on, young grasshopper. While those qualities may help, they’re a far cry from all it takes to be a good community manager.
An infographic from Get Satisfaction illustrates the many hats a community manager wears each day, and what he or she has to do to keep a brand happy and customers engaged.
Here are a few examples:
Detective: Community managers must detect customer problems, solve mysterious issues and, if necessary, bring cases to the technical support team.