The Nashville police chief’s smart response to a citizen letter

In the midst of mounting tensions between the public and police, Nashville’s police chief crafted a thoughtful response to a frustrated citizen.

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In my home state of New York, tensions between many local residents and the New York City Police Department are running higher than they have in a long time. We’re far from alone: similar antagonisms exist in cities as far-flung as Ferguson, Missouri; Oakland and Boston.

Given that backdrop, the timing was particularly right for a tone-perfect communication between a police chief and the community he serves.

Nashville Chief of Police Steve Anderson had no way of knowing that a letter he wrote in reply to an upset resident would go viral (he included the letter in a Christmas message to his department). The resident, upset about local protestors who had shut down the Interstate, challenged the police department’s response. Chief Anderson responded to him directly in a letter that was direct, challenging, and occasionally confrontational—but also thoughtful, substantive, and polite.

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