United shows how not to respond to an angry customer on Twitter

An angry flier tweeted several times about her canceled flight, and United Airlines failed to respond. But when the same flier tweeted about in-flight entertainment, guess what…

The website Kottke.org recounted the story of Mena Trott, co-founder of Six Apart, the company behind TypePad and Moveable Type, and her recent United Airlines flight to New York that was canceled on Feb. 28.

Trott tweeted three times about her anger with United:

Thanks @unitedairlines for randomly canceling my miles booked ticket for tonight, taking the miles & not letting me rebook for lack of milesless than a minute ago via webMena Trott

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