5 reasons Facebook’s Zuckerberg gets a crisis PR ‘like’

What can PR pros learn from the social media founder’s trip to Capitol Hill. As many give the billionaire a passing grade, here are some lessons from his performance.

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Did Facebook ace its congressional test?

Facebook CEO Mark Zuckerberg’s two-day testimony before both Senate and House officials offered a fascinating case study in crisis communications at the highest level. Time will tell whether Zuckerberg accomplished his long-term goals, but from a strict communications perspective it was a textbook performance.

Here are five key points that professional communicators can take away from his performance:

1. Practice, practice, practice—and role-play before interviews or testimony.


Ahead of his appearances before the House and Senate committees this week, Zuckerberg has been on the road fine-tuning his testimony and role-playing Q/A with his PR/legal/government team. Perhaps as a result, the oftentimes socially uncomfortable 33-year-old tech titan looked relatively relaxed before the potentially daunting congressional committees. He was obviously hoping for the best, but was well prepared for the worst during approximately 10-hours of being on a sizzling hot seat.


2. Be polite, and apologize if appropriate.

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