8 bad lessons brands can learn from airports

When it comes to good business practices, airports do everything wrong. They don’t go the extra mile, make flying fun, or offer help. Businesses, take heed.

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During that time, I had the opportunity to get to know (intimately well) the way our government runs airports.

How should I say this? It sucks.

From people standing around at security while hordes of people wait in line, to not being able to read your tablet in airplane mode during takeoff and landing, it’s a huge mess.

Of course, the more you travel, the easier it is to spot the loopholes. Soon you’re weaseling your way through the airport without so much as a second glance.

I always joke that if a terrorist really wanted to take down another plane, all he’d have to do is achieve status with an airline, buy Global Entry, and spend time in airports to find the loopholes. It’d be expensive and take a significant amount of time, but it’d work.

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