Angry customer vs. U.S. Airways — guess who’s winning?
Social media firestorms can start anywhere — just ask U.S. Airways. Last night, shortly after midnight, Layers Magazine editor Scott Kelby updated his Photoshop Insider blog with this post, “ How U.S. Airways Just Lost Yet Another Customer ,” in which he describes his frustrating interaction with the airline’s customer service department. Kelby mentioned to the customer service agent that the U.S. Airways CEO describes his company’s “commitment to excellence”…
Become a Ragan Insider member to read this article and all other archived content.
Sign up today
Already a member? Log in here.
Learn more about Ragan Insider.
