Brands respond to just 5 percent of Facebook wall posts
The study says that number should be between 65 and 75 percent. Can your brand make that commitment?
![Ragan Insider Content](https://s39940.pcdn.co/wp-content/themes/ragan-theme/img/insider_600x350_lockdown.jpg)
Recent studies suggest this isn’t the reality.
Last week, PR Daily told you about a study showing that most customer gripes on Twitter do not receive responses. This week there’s a study from Socialbakers about Facebook, indicating that brands don‘t respond to 95 percent of questions posted on their walls.
That means they’re answering just 5 percent of questions.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today
Already a member? Log in here.
Learn more about Ragan Insider.
![Ragan Insider Logo](https://s39940.pcdn.co/wp-content/uploads/2018/05/ragan-insider-logo.jpg)