Brands respond to just 5 percent of Facebook wall posts

The study says that number should be between 65 and 75 percent. Can your brand make that commitment?

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Recent studies suggest this isn’t the reality.

Last week, PR Daily told you about a study showing that most customer gripes on Twitter do not receive responses. This week there’s a study from Socialbakers about Facebook, indicating that brands don‘t respond to 95 percent of questions posted on their walls.

That means they’re answering just 5 percent of questions.

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