MGM Resorts comms leader on the real reason change communications fail
Never assume a change will play out the same way twice.
Never assume a change will play out the same way twice.
From Auntie Anne’s to Cinnabon and Jamba, Kerri Christian of GoTo Foods shares what communicators should consider before taking a campaign across borders.
Know the business, trust your team and don’t overcomplicate the data.
Casey McDonald of Mattel shares how to create buzz and build something worth paying attention to.
AI success isn’t about tools.
Sabrina Natasha Browne of Citi shares how embracing her multidimensionality strengthened her work, sharpened her point of view and helped her show up fully in every room.
Sirui Hua of NowThis explains why communicators should stop thinking of AI as a writer and start thinking of it like a team of specialists.
Alyssa Kluge of Thrive Market explains why earned media has become the infrastructure behind AI visibility.
Brands lose credibility the moment they start chasing culture instead of showing up authentically within it, according to Shereen Besselle of KAYALI.
The strongest crisis teams build response plans before the pressure hits, according to Tim Gilman of Oshkosh Corporation.
Use AI mindfully, but don’t outsource your thinking.
Not every trend needs your brand’s voice and jumping into all of them can backfire.
From crisis response to health policy messaging, Rebecca Fuller Beeler of the American Academy of Family Physicians shares how curiosity and pattern-spotting help communicators turn chaos into clarity.
Jennifer Brown of SHEIN shares that lasting impact comes from adapting quickly, building authentic partnerships and turning cultural moments into measurable business results.
Authenticity now outperforms polish in executive communications.