CEOs don’t listen to their PR departments

Many executives in the financial, insurance and auto industries are scorned by the public. Why? The answer is partially due to C-suites that fail to listen to their PR departments. “Whether it is due to arrogance, entitlement or a sense of invulnerability among senior executives, as one expert suggests, the reality is that many kings of the corporate world no longer put communications at the top of their agenda,” said Karen Mazurkewich in the Vancouver Sun . “Such isolation has made the…

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