Crisis Communications Comcast memo says relentless rep was following protocol First, a recorded call customer service call went viral. Now a leaked missive from the cable company’s COO says the employee’s hounding of the customer was in line with standard practices. By Matt WilsonJuly 22, 2014 SHARE Ragan Insider Premium Content To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.