The pharmacy chain has joined the cohort of U.S. companies defending their stance on diversity after viral videos on social media revealed racially insensitive behavior by an employee.
Camilla Hudson, after trying to use a coupon at a CVS in Chicago, was told by a manager that the coupon was invalid, and then the manager called the police. Hudson captured the call to the police on video, which went viral on Facebook.
Hudson [said] she wasn’t having success using her coupon at the self-checkout, and [Morry] Matson, the store’s manager, began to assist her.
Then he called for another manager, she said. Hudson said that this person, whom she did not identify, told her the store could not take the voucher and suggested she forged it.