Former Houston Rockets Twitter manager takes firing with class

Chad Shanks’ Twitter apology and statement to the Houston Chronicle after his controversial tweet on the team’s behalf serves as a model for people who get let go for gaffes.

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As you can see from the number of times his message was retweeted, his tweet quickly became the source of Twitter conversation. Some people were outraged by the violence-based emoji; others thought the trash talking was funny. Personally, I find it a bit crass and unsportsmanlike.

The Rockets fired Shanks the next day.

We’ve all seen this narrative repeatedly: Someone tweets something questionable, Internet seeks justice, perpetrator loses his or her job. But this story is different, because Mr. Shanks proceeded to offer a master class in how to respond to such a situation with grace.

First, he tweeted the following messages: ​

Sometimes you can go too far. I will no longer run @HoustonRockets but am grateful to the organization that let me develop an online voice.

— Chad Shanks (@chadjshanks) April 29, 2015

I did my best to make the account the best in the NBA by pushing the envelope, but pushed too far for some and for that I apologize.

— Chad Shanks (@chadjshanks) April 29, 2015

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