Crisis Communications GM Chief Executive Mary Barra: ‘We failed our customers’ In her first interview since the automaker recalled nearly 20 million vehicles over faulty ignition switches and other problems, Barra said firings are over, but recalls might not be. By Matt WilsonJune 27, 2014 SHARE Ragan Insider Premium Content To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.