How Cigna’s Andrew Jayne uses chai and email to conquer the day

We asked Cigna’s senior content manager what helps him navigate his workload. His answers reveal an undimmable positive outlook.

Communications work doesn’t have to be a chore.

For Cigna’s Andrew Jayne, connecting with colleagues is part of the fun. We asked him what gets him through his day. Hint: a love for tea and his trusty email client.

Take that, Slack.

Here’s what makes Jayne’s days fly right by:

1. How many cups of coffee do you drink a day?

0—I’m a chai man.

2. Who is the most important person at work you talk to during your day?

A fellow communications colleague in my building. With the rest of my immediate team spread across the country, having someone to physically sit down with and bounce ideas off of is invaluable. I’m much more creative and innovative in that setting.

3. What’s one tool that you couldn’t live without? Why?

Email (don’t hate me). I can’t imagine trying to keep track of all the work conversations I have in something like IM or Task lists. I’d quickly run off the rails if I tried.

4. What’s the last thing you do before finishing your work day?

Make sure I comment on someone’s intranet post.

5. What keeps you up at night?

World politics.

6. What trend or change is the next big thing in communications and/or your industry?

Ditching intranet news in favor of less frequent, less formal feeds on your intranet that employees can opt into or out of. Too much time and money is going into (news) content that virtually no one is reading.

7. Anything else you want to share?

It’s OK to have fun at work.

If you or a colleague would like to be featured in our Day in the Life series, contact PR Daily editor Ted Kitterman.


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