With Hurricane Katrina still fresh in the minds of many in that region, particularly residents of New Orleans, preparedness is the name of the game for big storms such as Isaac. That’s why the city has set up a NOLA Ready website and Twitter account to get information out as it becomes available.
“If the storm does something incredibly crazy, we will react to that, but at this moment there is no plan to evacuate the City of #NOLA,” one tweet announced Monday, followed by this quote from Mayor Mitch Landrieu:
“If you plan to leave, you feel comfortable leaving and you have a place to go, don’t wait. Now would be a good time to go.”
New Orleans officials were, quite understandably, unavailable Monday (a call to City Hall resulted in a busy signal), but local communications professionals mostly said city and state social media efforts in the face of the emergency have been handled well.
What they’re doing right
“The updates are engaging, informative, and timely,” says Sara Estes Cohen, an emergency response and social media strategist in New Orleans. “The profiles also respond to questions and statements easily and quickly.”