Infographic: How chatbots can help you rock e-commerce

From helping users navigate your website, offering product suggestions and answering customers’ questions, this tool can improve online customer support—and your brand image.

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For some, artificial intelligence elicits a sense of panic.

It conjures up visions of a robot uprising, a la “I, Robot.” However, there’s a good chance you’ve talked to a robot online, whether you know it or not—and it was probably helpful.

Chatbots offer assistance in online customer support and ultimately help organizations convert shoppers into customers.

This infographic from Market Inspector shares how chatbots can assist in generating high-quality leads, increasing conversions and driving business results. It describes problems consumers face when searching websites and ways chatbots can help.

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