Robots taking over the world might not be so bad after all.
Chatbots are changing the way consumers and organizations interact online. These easy-to-use tools offer customers immediate assistance and product suggestions. This, in turn, increases the likelihood of consumers purchasing a product or service.
Brand managers are taking notice and many are planning to implement these online aids into their digital marketing strategy.
An infographic from 16best shares insight into the current chatbot market and how it will change in the coming years.