Media Relations Listening in life and PR There’s a difference between hearing and listening. Make sure you’re doing the latter when you’re communicating with clients. There’s even a test for it. By Mary Anne KeaneApril 4, 2014 SHARE Ragan Insider Premium Content To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.