Newspapers: Worse than airlines and cell phones in customer satisfaction

In the first quarter of 2009, consumers said they were more satisfied with airlines and cell phone providers than newspapers. This comes from the American Customer Satisfaction Survey, which— duh —surveys American consumers on their satisfaction with various industries. Scores are tallied from one to 100. The newspaper industry notched a 63, airlines a 64 and cell phone providers 69. Full-service restaurants scored the highest with an 84. Related Editor & Publisher The Associated Press has be…

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