If consumers were waiting for an apology from Facebook’s founder, they got one last night.
Mark Zuckerberg, the creator of Facebook and its CEO, was interviewed by CNN’s Laurie Segall after breaking a multi-day silence on the Cambridge Analytica scandal that has embroiled his company.
In an earlier Facebook post, he admitted that mistakes were made and outlined Facebook’s timeline of the incident, as well as offering plans to ensure this kind of data loss never happens again. However, his written statement stopped short of apologizing.
Then, he went on TV.
Laurie Segall: I’m gonna start with just a basic question, Mark, what happened? What went wrong?
Mark Zuckerberg : So this was a major breach of trust, and I’m really sorry that this happened. You know we have a basic responsibility to protect people’s data and if we can’t do that then we don’t deserve to have the opportunity to serve people. So our responsibility now is to make sure that this doesn’t happen again.