Passenger sues British Airways over confusing Granada with Grenada
An American dentist was hoping to travel to Spain, but ended up in the Caribbean. The airline isn’t commenting.
The mix-up initially resulted in apologies from BA staff on board the flight, and a promise that the couple would be put on the plane’s return trip to Gatwick en route to Granada. Instead, they were subjected to a further three-day ordeal which resulted in them never reaching Spain, and a refusal by BA to reimburse their £2,650 first-class tickets.
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