Poll: Has the Internet ruined in-store customer service?

The days of digital may have its perks, but it also may have a harmful impact on retailers’ quality of consumer relations.

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In one episode, Richard and Emily’s home is equipped with Wi-Fi. While the family patriarch finds it all very rousing, the matriarch isn’t as thrilled.

Though her daughter and granddaughter suggest she’ll save time shopping online, Emily remains resilient, firing back that the hospitable service provided in a store is what makes the experience what it is.

I couldn’t help but wonder if Emily—and thus, show creator Amy Sherman-Palladino—was wise beyond her wireless years.

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