Christina Garnett

As a Fractional Chief Customer Officer, CX strategist, and communications advisor, Christina Garnett helps brands design intentional customer journeys, build thriving communities, and tell stories that resonate. Christina works at the intersection of customer experience, social strategy, and community building, crafting strategies that foster genuine connection and long-term loyalty.

She also supports agencies and in-house teams in creating communications plans that showcase their work, highlight their wins, and attract industry recognition. From preparing award submissions to amplifying customer success stories, Christina ensures that meaningful impact receives the visibility it deserves.

Her insights have been featured by platforms like HubSpot Academy, HeyOrca, and Semrush, and her thought leadership has been showcased at leading events including INBOUND and Digital Summit. Christina’s work has also been published in Adweek, Campaign US, and The Next Web.

Christina's upcoming book, Transforming Customer–Brand Relationships, will be published by Kogan Page in September 2025. It is a practical guide to building deeper loyalty and stronger connections through empathy and emotional intelligence.