Samsung’s brand burned by Galaxy Note recall

The company has halted production of its smartphone—and the device’s replacement—both of which have been known to catch fire. Can Samsung repair its image?

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Ragan Insider Content

On Tuesday, Samsung announced that it was halting the production of its device—including the replacements it has supplied customers.

CNN Money reported:

The development is the latest in a string of embarrassing setbacks for Samsung over the Note 7, one of its flagship smartphones. It comes after cell phone carriers in the United States and Australia said they would stop offering replacement Note 7s following concerns that the new versions are no safer from fire risk than the originals.

Soon after the Galaxy Note 7 hit stores in August, some users reported that their phones were catching fire. Samsung (SSNLF) recalled about 2.5 million of the devices worldwide last month, blaming faulty batteries for overheating the phones and causing them to ignite.

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