The woman recounted her experience—which involved a female employee ripping a gay employee (named Jeffrey) in front of customers—in a letter she sent to the company. According to the letter, the female employee lashed out at Jeffrey. When he excused himself to go to the bathroom, she continued talking poorly of him.
Jeffrey ultimately handed over his keys and left.
The customer’s wife posted the letter to the Internet, where bloggers and news outlets picked up the story.
By Tuesday, Starbucks had responded to the incident on multiple platforms: