As governments in several nations launch investigations into the practice, Apple’s PR department has remained characteristically mum (although the company did respond last July when Congress first probed the matter).
However, the company’s CEO—who’s on medical leave—responded to the controversy in an email to a customer, according to the website Mac Rumors.
The customer, a reader of Mac Rumors, said in an email to Jobs:
Could you please explain the necessity of the passive location-tracking tool embedded in my iPhone? It’s kind of unnerving knowing that my exact location is being recorded at all times. Maybe you could shed some light on this for me before I switch to a Droid. They don’t track me.