Social Media Survey: Most companies don’t get how customer service on social media works New research from Sprinklr shows that 80 percent of companies think they’re doing a great job, but only 8 percent of customers think so. By Kristin CliffordJuly 23, 2014 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.