Time is running out for AT&T to address iPhone pricing complaints

AT&T has 24 to 48 hours to answer the rising tide of complaints—building steadily on Twitter—from iPhone owners furious over its pricing policy for the new iPhone 3G S, a crisis communications expect told ComputerWorld Thursday. “The next 48 hours will be very telling. AT&T needs to embrace the message, to acknowledge a mistake’s been made, and to make things good,” said Dallas Lawrence, vice president of digital media at New York-based Levick Strategic Communications.

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