To improve its image, United Airlines rehabs its airplanes

Next time you fly United take a look around the cabin. Does it seem a bit nicer? A little less like a time capsule from 1991? It’s all part of a plan by the carrier. “For the first time this decade, Chicago-based United is giving makeovers to every aircraft in its fleet,” the Chicago Tribune ’s Julie Johnsson wrote. “The revamp is part of a greater effort to reconnect with customers and restore a reputation that has been bashed in YouTube videos and The Onion .” (Doesn…

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