Uber fields dozens of complaints about hefty New Year’s Eve fares

The alternative to traditional taxi cabs charges more during peak times. On New Year’s Eve, short rides came in at up to $350. The company tried to explain the system, but a lot of folks missed it.

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@Uber Had a $342 Uberx ride & surge warning text didn’t come until an hour later! This needs to be fixed! #uber http://t.co/4rQNT6FMkd

— Kaylynn Chelss (@kaylynnchelss) January 1, 2014

The company’s Twitter feed is full of replies to customers reeling from the sticker shock. Here’s an example:

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