It should be pretty obvious that airlines don’t actually care about your comments/concerns/requests/complaints. But one airline is particularly adept at showing customers how much it doesn’t care.
For the second time in the past three months, United has sent someone a form letter without actually changing the form.
This time, a letter was addressed to “Mr. Human” in a response to Tampa-area reporter Chris Chmura:
— Chris Chmura â FoxTV (@Chris_Chmura) October 1, 2014