United Airlines scrambles to contain PR crisis

A travel blogger tossed from a United flight didn’t fry the airline too badly. Is that a first?

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As he told Philadelphia’s CBS station, the crew freaked out on him, tossed him from the plane, and made him book a later flight—all for snapping a photo of his seat with his iPhone. United cited a no-photo policy as the reason they booted him from the Newark-to-Istanbul flight.

Klint wrote about the incident on his blog, and accused the flight attendant of lying to get him removed from the plane. The post prompted United to reach out to him and offer undisclosed compensation.

Klint then posted about United’s response, in a remarkably balanced and understanding way:

“United has reached out and I had a 25-minute telephone conversation with a representative in the PR department yesterday. We reached no settlement, but did have time to discuss the issue in depth and I am comfortable saying this—United is taking this issue seriously and has launched an extensive internal investigation.

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