Users left in dark after Yahoo email UK goes down

This past weekend Yahoo’s email service in the U.K. went black, and users had to wait for a response from brand managers for hours.

Ragan Insider Premium Content
Ragan Insider Content

Hindered email access proved to be a big problem for some Yahoo users in the U.K., and brand managers’ lagging response time didn’t do much to ease their frustrations.

Yahoo reps said a third party was responsible for the outage:

Some @YahooMail users are experiencing issues due to an undersea cable cut by a 3rd party. Fix is a few days out. We’ll keep you updated.

— Yahoo Customer Care (@YahooCare) April 10, 2016

To finally address concerns, brand managers also issued a statement to several media outlets, including Mashable, hours after the outage was reported:

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.