Why the word ‘so’ ruins an interview

Filler words can ruin an interview. Here’s why this tiny word is a nonstarter when answering media questions.

A seemingly inescapable, two-letter, throat-clearing, verbal tic is driving people batty.

Its use has been described as a “linguistic epidemic,” and the backlash has cascaded from a BBC radio program to Twitter to The Times of London—and beyond.

The word in question here is the ubiquitous “so” at the start of responses in media interviews.

This is not a new issue, but listener frustration appears to have reached something of a recent fever pitch.

The Radio 4 program Feedback—a forum for comments, criticism and praise for the BBC’s output—has featured the ‘so’ epidemic in two consecutive episodes, with listeners venting their anger in particular at its use on the Today program.

Robert from Wakefield said: “I have been increasingly irritated over the last couple of years by the increasing use of the word ‘so’ when prefacing a sentence.” Kay from Belfast added: “I don’t think ‘so’ is an appropriate word with which to begin a sentence.”

And Fergus, from Glasgow, went as far as to say: “Every time I hear it, the hair on my neck rises and my teeth bare in a grimace.”

This led The Times to report on the issue under the headline “So… Radio 4 listeners start an angry conversation about words” and highlight that presenter John Humphrys has previously said the word has “invaded everyday speech like some noxious weed in an untended garden”.

While I’m not convinced hearing the word “so” should invoke quite the physical reaction poor old Fergus reports to suffer, or the fury of Mr. Hurmphrys, there is little doubt the overuse of this two-letter word can be a huge distraction when used excessively in media interviews.

In another media interview, Met Police Commissioner Cressida Dick appeared on the Today Programback in April shortly after taking up the role.

She managed to start no less than seven responses with “so”.

Not only did it ensure the interview sounded unnatural and over rehearsed, but it also completely distracted from what were otherwise sensible and detailed answers.

It looks even worse in print as Mark Zuckerberg, chief executive of Facebook, proved in an infamous interview with The New York Times, where he managed to use ‘so’ to start four sentences in just one response.

Yet, why do spokespeople appear to like using ‘so’ in media interviews?

There are two main ways it is used. The first is when a spokesperson feels they are about to say something particularly important or detailed – almost like saying “OK, here goes.”

The spokesperson is trying to suggest to the listener that they need to pay particularly close attention. Apart from sounding artificial, it is frequently not backed up with a particularly complex or notable explanation.

Its other main use is as a filler word or verbal crutch while the spokesperson tries to gather their thoughts, like a sort of next generation “erm” or “um.” In this instance, as well as being distracting, it can also demonstrate discomfort with the subject matter or a reporter’s line of questioning.

There are better ways of giving yourself that split second of thinking time while you plan your answer–including a brief moment of silence.

Adam Fisher is the content editor at Media First LLC. A version of this article originally ran on the Media First blog.

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