The Daily Scoop: Meta’s past sins are hurting its new LLM in Washington

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Meta’s got an image problem.

The tech giant has taken a hit reputationally, causing some in Washington, D.C. to avoid using Llama 2, Meta’s latest open source large language model, CNBC reported.

“Mark Zuckerberg is, just like Elon, a bit of a lightning rod when it comes to political technology,” Taka Ariga, the Government Accountability Office’s chief data scientist,  told CNBC.

CNBC reported that Meta has seen its reputation decline for a variety of missteps both real (privacy scandals and antitrust investigations) and perceived (accusations that Facebook suppresses the voices of conservatives).

Meta wants to move past the controversy and keep all eyes on Llama 2.

“We know that while AI has brought huge advances to society, it also comes with risk,” a Meta spokesperson said, CNBC reported. “Meta is committed to building responsibly and we are providing a number of resources like our responsible use guide to help those who use Llama 2 do so.”


Why it matters:

If a brand’s reputation takes a hit, it can be hard to crawl out from under others’ negative perceptions. Even years down the line, reputational damage can impact a brand.

Meta’s past sins could have disastrous effects. As a result, that means Llama 2 could continue to be overlooked by people like Ariga who don’t want to be associated with the controversial company.

Meta’s trying to push back on its negative image by rebuilding trust. The brand is striving to win the approval of Washington’s tech movers and shakers by addressing how the company is reliable and trustworthy.

Will it work?

Even with Meta’s promises, the brand has to rise above its reputational challenges and distance itself from scandals, censorship allegations and investigations.

Addressing controversy is never easy, especially around the debut of a new product or campaign.

Be transparent and honest about past mistakes and share what’s changed.

Expect skepticism and pushback and above all, be patient. The reputational damage didn’t happen in a day and it won’t be repaired in one, either.


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Sherri Kolade is a writer at PR Daily. When she is not with her family, she enjoys watching old films, reading and building an authentically curated life. This includes, more than occasionally, finding something deliciously fried. Follow her on LinkedIn. Have a great PR story idea? Email her at


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