Smile Train’s Nijha Diggs shares the lessons of COVID-19

What are the takeaways from WFH and the crises of 2020 that should be carried into the future? One PR pro weighs in.

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It’s been a challenging year—but there are some important lessons embedded in the challenges of COVID-19 and remote work.

It’s forced many to reexamine their work/life balance, to deepen connections with work colleagues and find new modes of collaboration. It’s asked some to slow down, travel less and spend more time with family.

Nijha Diggs, senior director of public relations for Smile Train, says an unintended consequence of the pandemic has been extra time with parents, particularly her mom who she calls her “rock.”

We caught up with Diggs for the latest in our Day in the Life series. Here’s what she had to say about work and life during the past several months:

1. How much coffee do you drink during a day?

Diggs: I’ve never been a coffee drinker. Instead of a cup of joe to start my day, I kick it off with some positive words of encouragement and affirmation. These words of encouragement and affirmation help set the tone for my day.

2. Who is the most important person you talk to every day?

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