How Alaska Airlines’ social media lead stays ready for crisis situations
Maddie Richter discusses the airline’s emergency response drills, her work-life balance and more.
Maddie Richter discusses the airline’s emergency response drills, her work-life balance and more.
Small comments can have massive impacts.
We now have a better understanding of why the princess has disappeared from public view.
It was a delicate balance involving great sensitivity and persistence.
It’s time to come clean about photos.
The food industry is on thin ice with consumers.
It feels scary, but the media can be an ally.
Wayfair cut jobs shortly after the CEO told employees to work harder. Here’s what stuck out.
Handling the aftermath of a life-or-death crisis is harrowing. Here’s what you can learn from Boeing.
From silence to full-throated support of Israel and everything in between.
And a look at one college that met the moment.
Unfortunately, there’s a lot.
Friday news dumps can work. Here’s why this one didn’t.
The ICBC cyberattack calls for revisiting some fundamental lessons.
Research sheds light on how the largest companies have responded.