Ragan Insider Courtney Blackann
Why precise language matters in a crisis
The crisis lesson hidden in word choice.
Crisis Communications
Meghan Tisinger
Summertime poses a threat to your crisis comms plan
Suddenly, decisions that should take minutes take hours. Decisions that should take hours take days. Meanwhile, the crisis continues to evolve and brand reputations continue to erode.
Allison Carter
Inside the PR response to the Reflecting Pool algae controversy
When algae in the Lincoln Memorial Reflecting Pool became a political flashpoint, the PR response focused on science, facts and visible proof.
Ragan Insider Courtney Blackann
4 steps to build a blueprint before a reputational crisis
A strong crisis blueprint helps PR teams avoid starting from scratch when employee issues, AI concerns, operational failures or leadership missteps become reputation risks.
Ragan Insider Courtney Blackann
5 ways to make crisis messages clear when pressure is high
And the 3 questions to ask before publishing.
Courtney Blackann
What belongs in a modern crisis playbook
It should guide decisions, not predict every move.
Ragan Insider Courtney Blackann
Adapting misinformation strategy for the AI age
Strong statements alone won’t cut it.
Sandra Stahl
5 ways to test your risk readiness
Risk management favors the ready.
Courtney Blackann
4 ways communicators can keep an issue from becoming a crisis
Crisis starts before the blow up. So should your comms plan.
Ragan Insider Paul Hiebert
3 questions to ask before putting your CEO in front of the media during a crisis
In bad times, executives aren’t likely to perform better than they do in good times.
Paul Hiebert
Understanding the 3 categories of online chatter
Insights from the opening session at Ragan’s PR Daily Conference.
Ragan Insider Paul Hiebert
3 ways to prepare for a crisis before disaster strikes
A playbook is mandatory.
Allison Carter
The Scoop: After Spirit folds, other airlines step in to win loyalty
Plus: Cruise line issues thorough statement after apparent hantavirus outbreak; GameStop tries to acquire eBay in surprise offer.
Courtney Blackann
Tariff refunds are coming. Explaining them to consumers may be difficult.
ShipStation used blogs, e-book to assist shipping partners with information.
Courtney Blackann
When CrowdStrike failed, this communicator eased the chaos at Providence Health
Translating complex messages into clarity.
