Ragan Insider Kevin Allen
Carnival Cruise Lines apologizes for stranding 4,200 passengers
The company has responded to dozens of comments on its Facebook page.
Crisis Communications
Ragan Insider Susan Tellem
4 crisis PR tips for the Vatican
In the wake of Pope Benedict XVI’s resignation, the author, who did PR for Pope John Paul II, prescribes several solutions for the Catholic Church’s image problems.
Ragan Insider Kevin Allen
USA Wrestling promises communications push in wake of Olympics snub
The International Olympic Committee dropped wrestling from the 2020 Games. USA Wrestling vowed to tell its story to the world. It started by launching a popular Facebook page.
Ragan Insider Elissa Freeman
Canadian city apologizes for rogue F-bomb tweet
Another incident reminding social media managers to be mindful of which account they’re tweeting from.
Ragan Insider Michael Sebastian
Sarah Palin rips Washington Post for falsely reporting she signed with Al Jazeera
Citing a satirical news site, the Post on Tuesday issued a correction after reporting that Palin was joining Al Jazeera America.
Ragan Insider Kevin Allen
Kobe Bryant, a ‘least-liked’ athlete, tweets out against gay slurs
The NBA star, who was fined for dropping a gay slur in 2011, seems to have reversed course.
Ragan Insider Gil Rudawsky
Boy Scouts slammed—and celebrated—for its about-face on gay members
The organization walked back its policy change on sexual orientation, drawing thousands of rebukes and accolades on social media.
Ragan Insider Christina Mozaffari
J.C. Penney’s ‘insulting’ perception problem
The retailer is returning to its traditional pricing structure after trying a radical marketing and pricing strategy. The CEO’s statement on the shift could use a little work, according to the author.
Ragan Insider PR Daily Staff
The 5 most-popular stories on PR Daily this week
Words that are probably made up, the things you should never say to your boss, the Super Bowl’s big brand winner on social media, and more.
Ragan Insider Michael Sebastian
The 10 athletes with the worst images
Cheaters, liars, and dog-fighters made the list, as well as a few athletes whose lack of appeal stems from something more visceral. They are the punching bags of sports.
Ragan Insider Kevin Allen
Nokia slammed for its content marketing
The smartphone maker published a saccharine review of its latest phone that was written by a staff member. Bloggers showed no mercy in ripping the blog—and the phone.
Ragan Insider Brian Adams
Beyoncé’s publicist called out for asking website to remove ‘unflattering’ pics
BuzzFeed got hundreds of thousands of page views for sharing an email from Beyoncé’s publicist, but this reporting creates rifts between PR and the media, the author says.
Ragan Insider Michael Sebastian
Social media training for athletes sparks media frenzy
Last week, the University of Michigan faced a PR crisis after reports said it was allegedly ‘catfishing’ student-athletes as part of a training exercise. Not true, say officials.
Ragan Insider Michael Sebastian
CBS News scoops Postal Service’s big announcement about Saturday delivery
CBS News reported on the U.S. Postal Service’s announcement to cut Saturday service before the organization’s scheduled press conference. Social media was abuzz, and the USPS stayed quiet for a while.
Ragan Insider Michael Sebastian
H&R Block mounts defense of its employees
In another email to employees—obtained by PR Daily—H&R Block CEO Bill Cobb recognizes the company’s marketers for doing battle against its competitor TurboTax.
