Cruise industry responds CDC’s sailing ban, H&M retracts statement on Chinese labor following boycotts, and Twitter takes responsibility for Capitol riot
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Hello, Communicators:
Twitter CEO Jack Dorsey took responsibility for his platform’s role in the Capitol Riot on Jan. 6 during yesterday’s Congressional hearing on social media’s role in spreading misinformation and extremism, though added that the responsibility was not Twitter’s alone. The other big tech CEOs present at the hearing, however, did not.
“[Representative Mike] Doyle noted that he agreed with Dorsey in that the responsibility isn’t just on technology platforms and was frustrated that Mark Zuckerberg, the CEO of Facebook, and Sundar Pichai, the CEO of Google wouldn’t answer ‘yes’ or ‘no.’,” reported Newsweek.
Yesterday’s hearings on Capitol Hill remind us that the quickest way to deescalate a crisis lobbed at your brand or organization is still to take responsibility, apologize and enact next steps to ensure it will never happen again.
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