Trust grows in importance, UPS condemns driver’s racism, and Macy’s to close 45 stores

Also: Amazon buys some airplanes, how PR and customer service should work together, how PR pros feel about the new year, and more.

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Hello, communicators:

It’s a big day for U.S. politics as the Electoral College results are being received by a joint session of Congress. Some Republican lawmakers are expected to object to the vote results and push claims of fraud, despite no evidence and a string of legal defeats on the issue.

The showdown comes the morning after voters in Georgia cast votes in the run-off election for two Senate seats that will decide the balance of power on Capitol Hill. Democrat Raphael Warnock has been projected as the winner in one of the races, becoming the first Black senator from the state of Georgia, once a bastion of the segregationist ideology epitomized by the Jim Crow South.

Here are today’s top stories:

The company is condemning the actions of one of its drivers who was caught on security camera refusing to deliver a package to a Latino man, Hugo Aviles, in Milwaukee. The driver uttered racist comments while on the doorstep of the customer, all of which was caught on tape and made the rounds online.

The Washington Post reported:

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